Privacy Policy

Last updated: 10/1/2025

At Traceback, we take your privacy seriously. We are committed to protecting the personal and case information you share with us, and to handling data responsibly, transparently, and securely.

1. Information We Collect

We may collect the following types of information when you use our website or platform:

Personal information you provide directly, such as your name, email address, or contact details.
Case-related data, such as wallet addresses, transaction hashes, screenshots, or other evidence you voluntarily submit through our platform.
Usage data, including device information, browser type, IP address, and how you interact with our site or applications.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our products and services.
Generate reports, case summaries, and legal documents you request.
Enhance fraud detection and intelligence-sharing capabilities.
Respond to your inquiries and support requests.
Comply with legal obligations and cooperate with law enforcement, when applicable.

3. How We Share Information

We do not sell your personal data. We may share limited information only in the following circumstances:

With your consent or at your direction.
With service providers who help us operate the platform (such as hosting, analytics, or communication tools).
With investigators, attorneys, or exchanges, when you request or authorize such action.
As required by law, regulation, or valid legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data in transit and at rest.
Strict access controls and audit logs.
Regular monitoring for security vulnerabilities.

No system can be 100% secure, but we work continually to safeguard your information.

5. Data Retention

We retain personal and case data only as long as necessary to provide our services, meet legal requirements, or fulfill the purposes outlined in this policy. You may request deletion of your data at any time (see below).

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access and receive a copy of your data.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent where we rely on it.

To exercise these rights, contact us at info@traceback.ai.

7. Third-Party Services

Our site may link to third-party websites or use third-party integrations (e.g., Medium, Supabase, or analytics). We are not responsible for the privacy practices of these providers.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@traceback.ai